A Citizen's Charter represents the commitment of the Organisation towards standards, quality and time frame of service delivery, grievance redressal mechanism, transparency and accountability.
he Government of Goa, in its efforts to provide a more responsive and citizen-friendly governance coordinates the efforts to formulate and operationalise Citizen's Charters.
The main objective of Citizen's Charter of an organisation is to improve the quality of its public services.
Web : https://www.goa.gov.in/citizen/citizencharter.html